Frequently Asked Questions

Renting a vehicle through Easy Wheels PNG is simple:

1. Search: Browse vehicles by province, type, and price range
2. Select Dates: Choose your pickup and return dates
3. Send Request: Click "Rent Now" and fill in your details
4. Wait for Approval: The vehicle owner will respond within 24 hours
5. Pick Up: Once approved, meet the owner and collect your vehicle

You will need:

• Valid Driver's License: PNG driver's license or International Driving Permit
• Identification: Passport or National ID card
• Security Deposit: Cash or card for deposit (amount varies by vehicle)
• Contact Details: Valid phone number and email address

Some owners may require additional documentation. Check the vehicle listing for specific requirements.

Yes, the minimum age to rent a vehicle is typically 21 years. However, some owners may require drivers to be at least 25 years old for certain vehicle types (like luxury cars or 4WDs).

Drivers under 25 may be subject to a young driver surcharge. Check individual vehicle listings for age requirements.

Cancellation policies vary by owner. Most owners offer:

• Free cancellation: Up to 24-48 hours before pickup
• Partial refund: 50% refund within 24 hours of pickup
• No refund: For no-shows or same-day cancellations

Check the vehicle's cancellation policy before booking. You can cancel through your dashboard or by contacting the owner directly.

Basic third-party insurance is included with all bookings. However, coverage varies by owner. Most offer additional insurance options:

• Collision Damage Waiver (CDW): Reduces liability for damage
• Theft Protection: Covers vehicle theft
• Personal Accident Insurance: Covers driver and passengers

We recommend checking with the owner about insurance details before confirming your booking.

To list your vehicle:

1. Register: Create an owner account
2. Choose a Plan: Select subscription based on vehicle size (K30-K50/month)
3. Complete Payment: Pay your first month's subscription
4. Add Vehicle: Upload vehicle details, photos, and pricing
5. Get Verified: Our team will verify your listing (24-48 hours)

We offer three subscription plans based on vehicle type:

• Small Vehicles (Sedans, Hatchbacks): K30/month per vehicle
• Medium Vehicles (SUVs, Crossovers): K35/month per vehicle
• Large Vehicles (Land Cruiser, Hilux, Vans): K50/month per vehicle

All plans include basic analytics, booking management, and customer support. You keep 100% of your rental income!

Yes! You keep 100% of your rental income. Easy Wheels PNG does not take any commission.

Payments are handled directly between you and the renter. You can receive payments via:

• Bank Transfer: Direct to your bank account
• Mobile Money: MiCash or other mobile wallets
• Cash: For in-person payments

Your only cost is the monthly subscription fee based on your vehicle type.

No commission - ever! We operate on a subscription model, not commission-based. This means:

• You keep 100% of your rental income
• No per-booking fees
• No hidden charges
• Transparent pricing

The only cost is your monthly subscription fee (K30-K50 based on vehicle type).

Yes, all vehicle owners must complete driver's license verification. This helps ensure safety and build trust in our community.

You can upload your driver's license during registration. Our team will verify it within 24-48 hours.

We accept the following payment methods:

• Bank Transfer: BSP, Kina Bank, Westpac, ANZ
• Mobile Money: MiCash, BSP Mobile Banking
• Credit/Debit Cards: Visa, Mastercard (coming soon)
• Cash: For in-person payments (arranged with owner)

The security deposit is a hold on your funds to cover potential damages or violations. Here's how it works:

• Amount varies by vehicle (typically K200 - K2000)
• Paid at vehicle pickup (cash or card hold)
• Refunded within 3-5 days after return, pending inspection
• Deductions may apply for damages, late returns, or excess fuel

Subscription fees are non-refundable once paid. However, you can cancel your subscription at any time:

• Monthly plans: Cancel before next billing cycle
• Yearly plans: No refunds for unused months
• Your listings will remain active until the end of your paid period

Contact support if you need assistance with subscription changes.

Yes, you can modify your booking by:

1. Logging into your account and viewing your bookings
2. Clicking "Modify Booking" on the relevant booking
3. Requesting changes (dates, vehicle type, etc.)
4. Waiting for owner approval

Note: Modifications are subject to availability and owner approval.

To extend your rental:

1. Contact the owner directly through the platform
2. Check if the vehicle is available for extension
3. Agree on additional payment
4. Confirm the new return date

We recommend requesting extensions at least 24 hours before the original return time.

To reset your password:

1. Click "Login" in the top navigation
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

Currently, Easy Wheels PNG is available as a mobile-responsive website that works great on all devices. We're developing native mobile apps for iOS and Android, which will be released soon!

In the meantime, you can add our website to your home screen for quick access.

Our platform works best on:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Safari (latest version)
• Microsoft Edge (latest version)

For the best experience, please keep your browser updated.